Privacy Policy
Last Updated: February 2026
Your privacy and confidentiality are paramount. Securicon Ltd operates in strict accordance with the Privacy Act 2020 (NZ) and the Private Security Personnel and Private Investigators Act 2010.
1. Information We Collect
1.1 Personal Information
- Contact Details: Name, phone, email, address
- Case Information: Investigation details, parties involved, relevant documentation
- Financial Information: Payment details, billing address
- Identification: Driver's licence, passport (for verification)
1.2 Investigation Data
- Surveillance footage, photographs, video recordings
- Public records, court documents, registry information
- Witness statements and interviews
- Background checks and verification reports
2. How We Use Your Information
- Investigation Services: Conducting lawful investigations as instructed
- Case Management: File management, scheduling, reporting
- Legal Compliance: Meeting NZ law and court requirements
- Communication: Updates, reports, enquiry responses
- Billing: Processing invoices and payments
3. Legal Basis for Processing
- Contractual Necessity: To fulfil investigation service agreements
- Legal Obligation: Compliance with NZ laws and court orders
- Legitimate Interests: Protecting clients' investigation matters
- Consent: For marketing communications (opt-out anytime)
4. Information Sharing and Disclosure
We do not sell or rent personal information. We may share information with:
4.1 Authorized Recipients
- Clients: Investigation findings and reports as contracted
- Legal Advisors: When instructed by clients for legal proceedings
- Law Enforcement: When required by court order or legal obligation
- Service Providers: Payment processors, secure cloud storage (under strict NDAs)
4.2 Legal Requirements
We may disclose information to:
- Comply with court orders, subpoenas, or legal processes
- Respond to lawful requests from public authorities
- Protect rights, property, or safety of Securicon or others
- Prevent fraud or illegal activities
5. Data Security
We implement stringent security measures:
- Encryption: All sensitive data encrypted in transit and at rest
- Access Controls: Role-based access, multi-factor authentication
- Secure Storage: Dedicated servers, encrypted backups, restricted physical access
- Disposal Protocols: Secure destruction of sensitive materials (shredding, degaussing)
- Staff Training: Regular privacy and security training for all personnel
- Audit Trails: Comprehensive logging of all data access
Important: While we employ industry-leading security practices, no system is 100% secure. We continuously review and enhance our security measures.
6. Your Privacy Rights (Privacy Act 2020)
Under New Zealand law, you have the right to:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion (subject to legal retention requirements)
- Objection: Object to certain processing activities
- Portability: Receive your data in a structured format
- Complaints: Lodge complaints with the Privacy Commissioner
To exercise your rights: Contact info@securicon.co.nz with your request. We respond within 20 working days as required by law.
7. Data Retention
We retain personal information for:
- Active Cases: Duration of investigation plus 6 months
- Closed Cases: 7 years (legal and regulatory requirements)
- Financial Records: 7 years (IRD requirements)
- Marketing Data: Until opt-out or 2 years of inactivity
- CCTV/Surveillance: 30-90 days unless required for ongoing cases
After retention periods, data is securely destroyed per our disposal protocols.
8. Cookies and Website Tracking
Our website uses:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage (anonymized)
- Preference Cookies: To remember your settings
You can control cookies through browser settings. Disabling may affect functionality.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.
10. Children's Privacy
Our services are not directed at persons under 18. We do not knowingly collect information from minors. If discovered, we delete it immediately.
11. International Data Transfers
Your information is stored and processed in New Zealand. If international transfer is necessary, we ensure equivalent privacy protections through:
- Standard contractual clauses
- Adequacy decisions by NZ Privacy Commissioner
- Your explicit consent
12. Changes to This Policy
We may update this policy to reflect:
- Changes in legal requirements
- New services or technologies
- Improved privacy practices
Significant changes will be notified via email or website notice. Continued use constitutes acceptance.
13. Privacy Complaints
If you have privacy concerns:
- Contact Us: Email info@securicon.co.nz with details
- Investigation: We investigate within 10 working days
- Resolution: We work with you to resolve the matter
If unsatisfied, contact:
Office of the Privacy Commissioner
PO Box 10094, Wellington 6143
Phone: 0800 803 909
Website: www.privacy.org.nz
14. Compliance and Oversight
Securicon operates under:
- Privacy Act 2020: Full compliance with Information Privacy Principles
- PSPLA 2010: Licensed under PSPLA 24-123309
- Industry Standards: Member of professional investigator associations
- Ethical Codes: Adherence to PI industry codes of conduct